1. SERVICE PROVIDER

The name of the service provider: Raktár-Design Store Ltd.

Headquarters of the service provider: H-1098. Budapest Dési Huber utca 20/B. 3/11.

Contact details of the service provider, regularly used e-mail address for contacting users: [email protected]

Company registration number: 01-09-353141

VAT number: 27307465-2-43

Phone number: +36 30 726 5774

Management of the database related to the operation of the web store: Raktár-Design Store Ltd.

Language of the contract: Hungarian

Name, address, e-mail address of the hosting provider: BlazeArts Kft (székhelye: 6090 Kunszentmiklós, Damjanich J. u. 36. 1/8; Company registration number: 03-09-109150; Vat number: 12539833-2-03 www.forpsi.hu, [email protected])

ESSENTIAL PROVISIONS
Issues not regulated in these Regulations and the interpretation of these Regulations are governed by Hungarian law, in particular Act V of 2013 on the Civil Code (“Civil Code”) and Act 2001 on Certain Issues of Electronic Commerce Services and Information Society Services. CVIII of the year. (Elker. Act) and Act No. 45/2014 Coll. On the detailed rules of contracts between consumers and businesses. (II. 26.) Government Decree. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.
These Regulations are effective from September 14, 2020 and will remain in force until revoked.
The Service Provider is entitled to unilaterally amend the Regulations. The Service Provider shall publish the amendments on the websites 11 (eleven) days before they enter into force. By using the Websites, users agree that they are automatically subject to all regulations regarding the use of the Websites.
If the user accesses the webshop website operated by the Service Provider or reads its content in any way – even if he / she is not a registered user of the webshop, he / she acknowledges that the provisions of the Regulations are binding on him / her. If the User does not accept the terms, he is not entitled to view the content of the webshop.
The Service Provider reserves all rights to the webshop website, any detail thereof and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the content or any part of it appearing on the webshop without the written consent of the Service Provider.

Registration
On registration the user’s first name, surname, a valid email address and a 6 digit password should be provided after clicking the ‘Registration’ button. The user will be informed about the terms and conditions and legal policies at the same place. These are to be accepted by ticking the regarding tick box. After clicking the ‘Registration’ button the user receives and email to the address provided in order to activate their account and finalise their registration.
Your personal details provided during registration (name, email address) are confidential data and shall not be transferred to any third parties by us. The Raktár-Design Store Kft is not to be held responsible for error occurring due to false information provided during registration. Personal details provided during registration are stored along with email address and password for later identification. These details can be modified later by editing account details. If the user’s password gets lost, a new password can be requested by providing the email address used for registration. The new password will be sent automatically to the registered email address. If you are interested in receiving shop updates, discounts, etc. please remember to subscribe to our newsletter.

Choosing a product
As a customer you can choose and order from the shop’s products. By clicking on the thumbnail of a product you can find its detailed descriptions. These descriptions were provided to us by the manufacturers and our suppliers, therefore we can not be held responsible for any misinformations in them. The photos associated with the products are display images, the product’s packaging and general appearance may differ from them. You can place the chosen product in your virtual basket by pressing the ‘Cart’ button. You can view the contents of the virtual cart (including the added products, the sum of their prices and shipping (p&p) fee by clicking the ‘Cart’ icon in the header of the site or by clicking the ‘Cart’
contents link on the left side of the ‘Categories’ page. Here you can double-check your order, including
prices and quantities that you can adjust if necessary. The end price is calculated automatically. When
purchasing clothing items, it is necessary to choose the size.

Submitting your order
If you find the quantities of your items correct, double-checked the end price and you decide to proceed to
buy them you will need to click the 'Check Out' button. If you have not been logged in yet you will have the
choice to log in, register as a new customer or carry on with the purchase without registration. If you have
ordered from the shop before, please provide your login details (email & password). If you wish to register
as a new customer please follow the registration guideline, so next time you will only need to log in using
your registered details. In the following step you can find the delivery and payment options. If you agree with the details of your order, please press the ‘Place order’ button.

Prices
Our prices are valid as listed at the time of placing the order and can be found next to the products in the webshop. The prices are gross prices, including VAT but they exclude the p&p fee. The p&p fee can be found during the check-out process before finalising the order. We claim the right to correct any errors occurring in the webshop regarding the products or their prices. In this case we inform the customer right after acknowledging and correcting the error. Following this, the customer can confirm the order once again and there is also a chance for both parties to withdrew from the contract.

Processing orders
Orders are processed within 1-3 working days following the purchase.

Correcting mistakes in the order
There is a way to correct mistakes in the order before pressing the ‘Submit Order’ button. There is the opportunity to view and modify the content of the basket. If the cart does not contain the desired quantity of a product, please fill in the correct amount in the input box under the ‘Quantity’ field then click the ‘Refresh Cart’ button under the list of items you are ordering. If you wish to delete the items in your cart, please press the ‘Empty Cart’ button.

Confirmation of an order
We send an automated confirmation by email after each order placed. This is followed by a second email including the availability of the products ordered and the expected delivery date. You can contact our customer service by phone on the +36307265774 mobile number (international call charges may apply) from Wednesday to Friday between 14:00-20:00 c.e.t. or you can get in touch via email on the [email protected] address.

Payment options
We take payments using Credit/Debit Card (through the secure Paylike system), Bank Transfer, and in person in our Budapest store. Bank transfers are to be sent to the bank account provided within 3 days from the purchase. You can also get your order in our store. If the payment was missed, your order would be cancelled after 3 days.
Once you chose the payment and delivery options you can submit your order. Following the submission of your order you will receive the receipt as well as the availability of the product and its expected delivery date within a few hours.

Delivery
We use GLS Delivery Service and Packeta Service for out parcels. We notify our customers when a parcel got on its way from us in every case. We expect the delivery to take around 2-3 working days.

P&P prices (within Hungary, using Bank Transfer or Credit Card):
0-3 kg: 2400 HUF
3-5 kg: 2950 HUF
5-10 kg: 3590HUF

EU Shipping: 7480 HUF
Worldwide shipping: Please ask for the exact rate by mail

Withdrawing from delivery
Should the webshop not complete a delivery due to stock shortage or the service agreed can not be provided, they are obliged to inform the customer. The online store does not enter into contracts with minors. By accepting the terms of trade, the customer declares that thy are of legal age.

Personal collection
You can collect your order in person in our store during opening hours.
Our address is:
Raktaar Store,
Madách Imre út 8,
1075, Budapest/Hungary

Returns
Products will only be accepted for returns in its complete quantity and resellable, quality condition in the original packaging and with the documents attached to the product. Items can be returned within 14 days from the Right of Withdrawal (a maximum of 28 days from receiving them).

Information on the terms of the contract
The language of the contract is Hungarian, the contract is considered to be concluded in writing. The concluded contract will be registered and will be available afterwards.

Right of withdrawal
Directive 2011/83 / EU of the European Parliament and of the Council and Regulation 45/2014 on the detailed rules for consumer-business contracts. (II.26.) Of the Government, the User may withdraw from the contract and return the ordered product within 14 days from the receipt of the ordered product without giving reasons. In the absence of this information, the User is entitled to exercise his right of withdrawal after 1 year.
The period open for exercising the right of withdrawal expires 14 days from the day on which the User or a third party other than the carrier designated by him takes over the product. The user also exercises his right of withdrawal between the date of concluding the contract and the date of receipt of the product. The cost of returning the product must be borne by the consumer, the business has not borne this cost. In case of exercising the right of withdrawal, the User shall not incur any costs other than the cost of returning the product, however, the Service Provider may demand compensation for material damage
resulting from improper use. The right of withdrawal does not apply to the User in the case of a non-prefabricated product which has been manufactured on the basis of the consumer's instructions or at his express request, or in the case of a product which has been clearly tailored to the consumer. Nor can the consumer exercise his right of withdrawal:

1. in the case of a contract for the provision of a service, after performance of the service as a whole, where the business has commenced performance with the consumer’s express prior consent and the consumer has acknowledged that he loses his right of termination after performance of the service;
2. in respect of a product or service the price or price of which cannot be influenced by the financial market undertaking, is subject to possible fluctuations during the period during which the right of withdrawal is exercised;
3. in respect of a perishable or short-lived product;
4. in the case of a sealed product which, for reasons of health or hygiene, cannot be returned after opening after delivery;
5. in respect of a product which, by its nature, is inseparably mixed with another product after delivery;
6. in the case of an alcoholic beverage the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties when the contract of sale was concluded, but which is not performed until the thirtieth day after its conclusion;
7. in the case of a business contract where the business visits the consumer at the express request of the consumer for urgent repair or maintenance work;
8. for the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
9. newspapers, periodicals and periodicals, other than subscription contracts;
10. in the case of contracts awarded by public auction;
11. in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure services, other than a residential service, where a performance date or time limit specified in the contract has been set;
12. in the case of digital content provided on non-tangible media, where the business has commenced performance with the consumer’s express prior consent and the consumer has stated at the same time that he loses his right of withdrawal after the commencement of performance.

The Service Provider shall refund the paid amount to the User, including the delivery fee, immediately, but not later than within 14 days, after the return of the product / or the receipt of the withdrawal statement. During the refund, we will use the same payment method as used in the original transaction, unless the User expressly consents to the use of another payment method; no additional costs will be incurred by the User as a result of the application of this refund method.
The User is obliged to return the goods to the Service Provider without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal to the Service Provider. In case of written withdrawal from the user, it is sufficient to send the statement of withdrawal within 14 days.
The user complies with the deadline if he returns or hands over the product (s) before the end of the 14-day period.
The consumer shall bear only the direct cost of returning the product, unless the business has undertaken to bear that cost.
The Service Provider is not obliged to reimburse the User for the additional costs resulting from the choice of a mode of transport other than the cheapest standard mode of transport offered by the Service Provider.
The user can only be held liable for the depreciation of the goods if it has occurred due to a treatment other than that necessary to determine the nature, characteristics and functioning of the goods.
The refund may be withheld by the Service Provider until the goods (s) have been returned or the User has provided proof that they have been returned: the earlier of the two dates shall be taken into account. If the User wishes to exercise his right of withdrawal, he may indicate this in writing at one of the Service Provider’s contact details (either with the help of the attached data sheet) or by telephone. In the case of written notification by post, the date of posting will be taken into account, and in the case of telephone notification, we will take into account its indication by telephone. In case of signaling by post, the Service Provider accepts signaling as a recommended item or package. You can return the ordered product to the Service Provider by post or courier service.
The User must pay special attention to the intended use of the product, as the compensation for damages resulting from improper use is the responsibility of the User! Within fourteen days after the return of the product, the Service Provider will refund the purchase price of the product to the bank account number provided by the User, together with the delivery cost. You can also contact the Service Provider with the other complaint of the user at the contact details in these Regulations. The right of withdrawal does not apply to the undertaking, ie a person who is part of his profession, self- employment or business.

Procedure for exercising the right of withdrawal:
If the User wishes to exercise the right of withdrawal, he is obliged to send a statement of withdrawal containing his intention to withdraw to one of the contact details of the Service Provider. The user exercises his right of withdrawal within the deadline if he sends his statement of withdrawal before the expiration of the 14th day from the receipt of the product. In the case of a written withdrawal, it is sufficient to send the statement of withdrawal within 14 days. When notifying by post, the date of posting and, in the case of notification by email or fax, the time of sending the email or fax will be taken into
account. In case of withdrawal, the User is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the publication of his statement of withdrawal. The deadline is considered met if you send the product before the 14-day deadline (so you do not have to arrive within 14 days). The customer shall bear the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal. However, the Service Provider is not obliged to reimburse the User for the additional costs resulting from the choice of a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The User also exercises his right of withdrawal in the period between the date of concluding the contract and the date of receipt of the product. When selling several products, if the delivery of each product takes place at different times, the buyer may exercise the right of withdrawal within 14 days of receipt of the last delivered product or product consisting of several lots or pieces.

Modify or cancel an order
CVIII of 2001. Pursuant to the law, when placing an order, the software of the seller’s web store is immediately notified to the buyer about the fact that the order has been placed. This notice does not constitute a contract between the seller and the buyer. It only indicates to the buyer that your order request has been registered by our system and forwarded to the seller’s competent employee. If the buyer does not receive it within 48 hours, the buyer’s bidding obligations will be terminated. The seller gives the buyer the opportunity to cancel the order electronically until the start of the order. When starting the execution of the order, the customer will be notified by e-mail about the expected duration of the execution and the fact of the execution, after which it is only possible to cancel the order in person or through one of the contacts under the Contact menu.
Subsequent modifications to the order can only be made in writing, by e-mail, to the e-mail address [email protected] .

Data protection
The personal information you provide will be treated confidentially and will not be passed on to third parties. We will not use the email address you provide for our promotional newsletter without your consent. If you would like to receive regular information about our current special offers and news, please subscribe to our newsletter. Detailed rules related to data protection are contained in the Data Protection and Data Security Policy, which is available at the following link:
https://www.raktaar.hu/adatkezelesi-tajekoztato/

Warranty
Supplies warranty
In which case can the User exercise his right to warranty for accessories?
In the event of faulty performance by a user operating a webshop, the User may enforce a claim for supplies warranty against the Service Provider in accordance with the rules of the Civil Code.
What rights does the User have based on his warranty claim?
The User may, at his / her option, use the following warranty claims: he / she may request repair or replacement, unless it is impossible to meet the request chosen by the User or it would entail a disproportionate additional cost for the Service Provider. If the repair or replacement has not been requested or could not be requested, the User may request a proportionate delivery of the consideration or the defect may be corrected or otherwise corrected by the User at the expense of the Service Provider or, in the final case, the contract may be withdrawn. You can transfer from your chosen accessory warranty right to another, however, the cost of the transfer is borne by the User, unless it was justified or the Service Provider gave a reason for it.
What is the deadline for the User to enforce the supplies warranty claim?
The user is obliged to report the defect immediately after its discovery, but not later than within two months from the discovery of the defect. However, please note that you may no longer exercise your warranty rights beyond the two-year limitation period from the performance of the contract.
Against whom can you assert your warranty claim?
The User may enforce his supply warranty claim against the Service Provider.
What are the other conditions for enforcing your warranty rights?
Within six months of the performance, there are no conditions other than the notification of the error to enforce the warranty claim, if the User proves that the product or service was provided by the Service Provider operating the webshop. However, after the expiration of six months from the performance, the User is obliged to prove that the defect recognized by the User already existed at the time of performance.

Product warranty
In which case can the User exercise his product warranty right?
In the event of a defect in a movable thing (product), the User may, at his or her choice, assert a claim for a warranty for supplies or a product warranty.
What rights does the User have based on his product warranty claim?
As a product warranty claim, the User may only request the repair or replacement of a defective product.
In which case is the product considered defective?
A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.
What is the deadline for the User to enforce his product warranty claim?
The product warranty claim can be asserted by the User within two years from the placing of the product on the market by the manufacturer. Upon expiry of this period, he shall lose this entitlement.
Against whom and under what other conditions can you assert your product warranty claim?
You can only make a product warranty claim against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the User must prove the defect of the product.
Against whom and under what other conditions can you assert your product warranty claim?
You can only make a product warranty claim against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the User must prove the defect of the product.
In which cases is the manufacturer (distributor) released from its product warranty obligation?
The manufacturer (distributor) is only released from its product warranty obligation if he can prove that: the product was not manufactured or marketed in the course of his business, or the defect was not recognizable in the light of scientific and technical knowledge at the time of placing on the market or the defect of the product results from the application of legislation or a mandatory official regulation. It is sufficient for the manufacturer (distributor) to prove a reason for the exemption. Please note that due to the same error, you cannot claim a warranty for a product and a product warranty at the same time, in parallel. However, if your product warranty claim is successfully enforced, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.

Warranty
In which case can the User exercise his right to warranty for accessories?
In case of defective performance, Decree 151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) of the Government, the Service Provider operating the webshop is obliged to provide a guarantee.
What rights does the user have under the warranty and within what period?
The warranty period is one year. The warranty period begins with the delivery of the consumer product to the consumer or, if the commissioning is carried out by the distributor or his agent, begins on the day of commissioning.
When is the Service Provider released from its warranty obligation?
The Service Provider is released from its warranty obligation only if it proves that the cause of the defect arose after the performance. Please note that due to the same defect, the warranty and guarantee claim and the product warranty and guarantee claim cannot be enforced simultaneously, but the User is entitled to the rights arising from the warranty regardless of the rights described in the product and supplies warranty chapters. The Service Provider is not liable for any damage resulting from natural wear and tear, as well as for damages caused by improper or negligent handling, excessive use, or effects other than those specified, or other improper use of the products after the transfer of the risk of damage.

WARRANTY CLAIM PROCEDURE
In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the Regulation to the detriment of the consumer. It is the consumer’s responsibility to prove the conclusion of the contract (by invoice or even just a receipt). The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider (Section 6: 166 of the Civil Code).
The Service Provider is obliged to keep a record of the consumer’s warranty or guarantee claim notified to
him. A copy of the report shall be made available to the consumer without delay and in a verifiable manner.
If the Service Provider is unable to declare the fulfillment of the consumer’s warranty or guarantee claim at the time of its notification, it must notify the consumer of its position within five working days in a verifiable manner, including the reason for the rejection and the possibility to turn to the conciliation body. The Service Provider is obliged to keep the report for three years from the date of its collection and to present it at the request of the audit authority. The Service Provider shall endeavor to carry out the repair or replacement within a maximum of fifteen days.

MISCELLANEOUS PROVISIONS
The Service Provider is entitled to use a contributor to fulfill its obligations. He is fully responsible for his unlawful conduct, as if he had committed the unlawful conduct himself. If any part of these Rules becomes invalid, unlawful or unenforceable, it will not affect the validity, legality and enforceability of the remaining parts. If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right shall not be considered a waiver of the given right. Waiver of any right shall be effective only upon express written notice to that effect. The fact that the Service Provider does not strictly adhere to any of the essential conditions or stipulations of the Regulations does not mean that it waives its strict adherence to the given condition or stipulation at a later date. The Service Provider and the User try to settle their disputes amicably.

COMPLAINT HANDLING PROCEDURE
The goal of our store is to fulfill all orders in the right quality, with the complete satisfaction of the customer. If the User still has a complaint regarding the contract or its performance, he / she may submit his / her complaint to the above telephone, e-mail address or by letter. The Service Provider will immediately investigate the verbal complaint and remedy it as necessary. If the customer does not agree with the handling of the complaint, or it is not possible to investigate the complaint immediately, the Service Provider shall immediately take minutes of the complaint and its position and provide a copy to the customer. You will respond to the Service in writing within 30 days. It shall state the reasons for rejecting the complaint. The Service Provider shall keep the record of the complaint and a copy of the response for five years and present it to the inspection authorities upon request. We inform you that if your complaint is rejected, you can initiate an official or conciliation body procedure with your complaint, at the contact details below.

The Service Provider uses the conciliation panel procedure in order to settle the consumer dispute.
The User can report his complaints related to the activity of the Service Provider at the following contacts:

Raktaar-Design Store Ltd.
Mailing address: 1098. Budapest Dési Huber utca 20 / B. 3/11.
Phone number: +36 30 726 5774
E-mail address: [email protected]

National Data Protection and Freedom of Information Authority
1125 Budapest, Szilágyi Erzsébet avenue 22 / C
Mailing address: 1530 Budapest, Pf .: 5
Phone: +36 (1) 391-1400
Fax: +36 (1) 391-1410
E-mail address: [email protected]

National Authority for Consumer Protection
Address: 1088 Budapest, József krt. 6.
Mailing address: 1428 Budapest, Pf .: 20.
Central telephone number: +36 (1) 459-4800
Fax: +36 (1) 210-4677

In case of your complaint, you have the opportunity to turn to the following conciliation body:

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Telephone number: (1) 488-2131
Fax number: (1) 488-2186
Name: Dr. György Baranovszky
E-mail address: [email protected]
You can find the list of conciliation bodies in Hungary here:
http://www.ofe.hu/inet/ofe/hu/menu/bekeltetes.html

COPYRIGHTS
Since www.raktaar.hu, as a website, qualifies as a copyright work, it is prohibited to download (duplicate), re-transmit to the public, otherwise use, electronically store, process and sell the contents or any part of them appearing on the raktaar.hu website. without your written consent. Any material can be taken from the raktaar.hu website and its database even with written consent, only with reference to the given website. The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them and the Internet advertising spaces. Adaptation or decryption of the content or parts of the raktaar.hu website is prohibited; unfair use of user IDs and passwords; use any application that can be used to modify or index the raktaar.hu website or any part thereof.
The name raktaar.hu enjoys copyright protection, its use, except for the reference, is possible only with the written consent of the Service Provider.
The User acknowledges that in case of use without a license, the Service Provider is entitled to a penalty. The amount of the penalty is HUF 20,000 gross per image and HUF 70,000 gross per word. The user acknowledges that this penalty clause is not excessive and browses the site with this in mind. In the event of a copyright infringement, the Service Provider uses a notarial fact certificate, the amount of which is also passed on to the infringing user.

Downloadable documents:
Sample statement of right of withdrawal: https://tinyurl.hu/0khJ/
Sample complaint report protocol: https://tinyurl.hu/HCj6/
Sample warranty management report: https://tinyurl.hu/ZtV3/

Time of entry into force of these GTC: 14/09/2020.
Date of last modification: 14/09/2020